Telecommunication

We develop specialised solutions in the telecommunication sector

Real-time
Integration

Real time transactional processing at scale

Catalogue Management
and Fulfilment

Enabling agility in products and feature launches

Integration
Standardisation

Streamlining time-to-market through adoption of international TM Forum standard APIs

Bespoke
Solutions

Bespoke solutions that drive market differentiation

Explore our use cases in the telecommunication sector below:

Use Case 1:

End-to-end Enterprise Integration enabled at MTN

Tier 1 Telco in South Africa

Integration from UX front-ends right through to back-end legacy systems

Unique Globetom
Capabilities

Channel Aggregation, Routing and Orchestration

 

TM Forum Open APIs embedded in Telco API Gateways for BSS/OSS ecosystem integration standardisation

Key iPaaS Capabilities
Leveraged

Application and Data Connectors

 

Routing and Orchestration

 

Data Mapping and Transformation

 

Communication Protocol Connectors

 

Protocol Mapping

Value Innovation
Benchmark

Delivering a System of Differentiation by enabling Systems of Record reuse in unique orchestration patterns at scale

 

Enabling Customer Value Proposition (CVP) Fulfilment in real-time, at scale and with precision

Use Case 2:

Product feature and function releases with very short time-to-market cycles enabled by advanced Integration enabled at MTN

Tier 1 Telco in South Africa

Products and features in the catalogue and customer sales enablement in OLTP MDM and metadata.

Unique Globetom
Capabilities

Channel Aggregation, Routing and Orchestration

 

TM Forum Open APIs embedded in Telco API Gateways for BSS/OSS ecosystem integration standardisation

Key iPaaS Capabilities
Leveraged

Application and Data Connectors

 

Routing and Orchestration

 

Data Mapping and Transformation

 

Communication Protocol Connectors

 

Protocol Mapping

Value Innovation
Benchmark

New CVP offers launched every two weeks and at times at weekly intervals

 

New line-of-business projects delivered within 6-weekly Sprint Cycles

Use Case 3:

Distribution of prepaid services – Spark New Zealand and various African Wholesale Distributors

Tier 1 Telco in New Zealand

Enabling the commercial wholesale of prepaid services to distributed agents and POS solutions

Unique Globetom
Capabilities

Digital Ecosystem Integration and Management

Key iPaaS Capabilities
Leveraged

Application and Data Connectors

 

Protocol Mapping

 

Routing and Orchestration

 

Data Mapping and Transformation

 

API Policy Management and Enforcement

Value Innovation
Benchmark

Connecting thousands of retailers and service providers by making CVP offers available in the form of dynamic catalog across multiple electronic sales channels

 

Delivering Revenue Assurance to all stakeholders in the electronic distribution ecosystem

Globetom international innovation and participation

About TM Forum

 

TM Forum is the global industry association which drives industry collaboration and collective problem-solving to maximise the business success of communication and digital service providers and their ecosystem of suppliers around the world.

Globetom’s participation driving standards and innovation for the industry

 

The only South African organisation contributing to worldwide standards

 

Globetom is the only South African organisation contributing to Telecommunications Industry standards via the TM Forum as one of the major industry bodies within the Telecommunications Industry Sector.

 

Globetom has been a member of the TM Forum since inception and has been participating actively in Standards Contribution and Catalyst (Proof of Concept) Projects since 2016.

Globetom has won four awards from the TM Forum

Loyalty Management API

 

Outstanding Contribution 2017

Globetom developed the TM Forum Loyalty Management API as part of its ongoing program for communications industry standardisation through RESTful Web Service APIs.

 

The Loyalty Management API aims to standardise systems integration to Loyalty Management platforms to enable rapid onboarding of subscriber interaction events originating from various telecommunications provider systems for processing.

 

The API enables centralised loyalty program metadata management that includes definitions of loyalty program policies. It also assists in defining and standardising the customer benefits that are triggered in response to events.

 

These benefits could include points awards, another business interaction like a coalition partner integration as well as the placement of a customer order.

The Phygital Store

 

Outstanding Use of TM Forum Assets 2018

The Phygital Store was championed by Orange included the catalyst participants Globetom, QualyCloud, BearingPoint and NTS Retail.

 

This Catalyst blended the physical and digital interactions customers have with service providers into ‘phygital’ experiences.

 

The aim was to improve customer experience in stores and online and reinvent the customer relationship using gamification, robots, artificial intelligence, the EU’s GDPR compliance, a personalised loyalty program and automation.

 

This is very relevant to ACSA and their in-store vs on-line sales of merchandise and duty-free items.

A Smart City Enabling Digital Platform

 

Connected Citizens

The proof of concept project was championed by NTT Group, Orange, the City of Nice and the City of Saint Quentin included the catalyst participants Globetom, ForgeRock, BearingPoint, Infosim and Civimetrix Telecom.

 

This Catalyst developed a cloud-based platform, or data hub, for smart cities that used TM Forum Open APIs and software-defined networking, supported distributed ledger technology like blockchain and provided an IoT gateway and identity and access management.

 

It enabled new business models supporting the TM Forum’s Smart City Manifesto and provided the digital capability for services that deliver cleaner, safer, more adaptive and efficient city environments for citizens, enterprises and visitors (connectedcitizen-catalyst.com).

Business Operating System (BOS)

 

Best New Catalyst Project 2019

An implementation of ODA (Open Digital Architecture) Core Commerce Management. The proof of concept project was championed by Orange and Vodafone with Globetom, Signa and Sigscale as participants.

 

Globetom showcased the use of its implementation of the TMF 620 Product Catalog Management API and the integration of the API and integration with other catalog vendors’ implementations to create a federated master catalog.

Our clients in the telecommunication industry

Our clients in the telecommunication industry

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