TM Forum

Globetom has been a member of the TM Forum since inception and has used TM Forum Framework and Models in the building of our solutions.

TM Forum is the global industry association which drives industry collaboration and collective problem-solving to maximise the business success of communication and digital service providers and their ecosystem of suppliers around the world.

Globetom’s participation driving standards and innovation for the industry

Globetom has reached Diamond certification status for our TM Forum Open API adoption.


Globetom is actively contributing to Telecommunications Industry standards via the TM Forum as one of the major industry bodies within the Telecommunications Industry Sector.


Globetom has been a member of the TM Forum since inception and has been participating actively in Standards Contribution and Catalyst (Proof of Concept) Projects since 2016.

Globetom is a founding member of the TM Forum Open Digital Lab

The open digital laboratory is being operationalised by a small number of founding members that are leaders in their fields globally. The founding members are Accenture, Axiata Digital Labs, Global Wavenet, Globetom, Oracle Communications, Orange, SigScale, Sysbiz Technologies, Vodafone and Whale Cloud, who will be building the test platform for TM Forum’s Open Digital Architecture (ODA) compliance.


Globetom will contribute as both a developer on the ODA development track as well as an application provider that will test deployment and interoperability of its TM Forum Open API implementations and its existing platform portfolio.

“Becoming an API-led organisation is now a business imperative for successful digital service provider transformation,” said Philip Stander, Group CEO, Globetom. “The ODA Component Accelerator initiative will help to create an interoperability environment to catalyse and support this transformation.”


Driving asset value from re-usable software components will transform the telecommunication industry, and will be consumed by many other industries, driving customer value and engagement.

Showcasing ease of TM Forum API adoption and metadata standardisation

Open Data Architecture/Analytics Big Data Repository standards

Learn how cloud data, analytics and ABDR can be leveraged to deliver cost-effective solutions to CSPs/DSPs.

Customer and Product Catalogue Offering standard APIs

Learn more about Globetom’s agile TM Forum Open API implementation with an underlying Orcha Hybrid Integration Platform to fulfil API calls.

Globetom has won numerous awards from the TM Forum


Best Catalyst Initiative – BOS Catalyst Phase 2


Outstanding Catalyst – Innovation

The BOS Catalyst showcased the Core Commerce Reference Architecture constituent of the TM Forum Open Digital Architecture (ODA). The successful outcome of this collaborative project was instrumental in the founding of the Open Digital Lab of the TM Forum. Globetom demonstrated the deployment of TM Forum Standard APIs in Rancher to enable component-based deployment architecture for digital service providers.


Business Operating System (BOS)


Best New Catalyst Project

An implementation of ODA (Open Digital Architecture) Core Commerce Management. The proof of concept project was championed by Orange and Vodafone with Globetom, Signa and Sigscale as participants.


Globetom showcased the use of its implementation of the TMF 620 Product Catalog Management API and the integration of the API and integration with other catalog vendors’ implementations to create a federated master catalog.


A Smart City Enabling Digital Platform


Connected Citizens

The proof of concept project was championed by NTT Group, Orange, the City of Nice and the City of Saint Quentin included the catalyst participants Globetom, ForgeRock, BearingPoint, Infosim and Civimetrix Telecom.


This Catalyst developed a cloud-based platform, or data hub, for smart cities that used TM Forum Open APIs and software-defined networking, supported distributed ledger technology like blockchain and provided an IoT gateway and identity and access management.


It enabled new business models supporting the TM Forum’s Smart City Manifesto and provided the digital capability for services that deliver cleaner, safer, more adaptive and efficient city environments for citizens, enterprises and visitors (


The Phygital Store


Outstanding Use of TM Forum Assets

The Phygital Store was championed by Orange included the catalyst participants Globetom, QualyCloud, BearingPoint and NTS Retail.


This Catalyst blended the physical and digital interactions customers have with service providers into ‘phygital’ experiences.


The aim was to improve customer experience in stores and online and reinvent the customer relationship using gamification, robots, artificial intelligence, the EU’s GDPR compliance, a personalised loyalty program and automation.


This is very relevant to ACSA and their in-store vs on-line sales of merchandise and duty-free items.


Loyalty Management API


Outstanding Contribution

Globetom developed the TM Forum Loyalty Management API as part of its ongoing program for communications industry standardisation through RESTful Web Service APIs.


The Loyalty Management API aims to standardise systems integration to Loyalty Management platforms to enable rapid onboarding of subscriber interaction events originating from various telecommunications provider systems for processing.


The API enables centralised loyalty program metadata management that includes definitions of loyalty program policies. It also assists in defining and standardising the customer benefits that are triggered in response to events.


These benefits could include points awards, another business interaction like a coalition partner integration as well as the placement of a customer order.

Globetom – TM Forum Application Map

Globetom solutions in relation to the eTOM Framework from TM Forum

The Globetom team participating in various TM Forum events