Omnichannel UX Integration Solutions

Driving competitive advantage with the customer at the center

1. Customer

Ability to continuously drive personalised customer engagement through improved data quality contact-ability and deep understanding.

2. Ecosystems

Enable platform-based real-time engagement through marketplaces and value hubs driving extended value to customers and profitability.

3. Customer experience

Enable an omni-channel integrated experience to the customer.

4. Empower front-line staff

Customer-servicing and sales staff having access to real-time customer information, offers and insights driving SoW, cross sell and personalised service.

5. Real-time decision making

Real-time personalised offers integrated with personalised customer experience driving profitability and brand connection.

We integrate customer UX capabilities across channels with engagement platforms and API solutions
leveraging IoT technologies

Our real-time customer
intelligence platform

Globetom’s leading real-time customer intelligence platform enables marketers to personalise offers and engagements at scale and in the moment.

 

This leads to maximised digital marketing results, thereby building new and enhancing existing customer relationships.

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Advanced platform services enabling the design and development of user/customer experiences and engagement across digital channels

This platform enables configurable UX designs across customer and user categories with powerful dashboard enablement through visualisation tools.

 

The communication portal enables bi-directional engagement management with related management information and dashboard capability.

Features

Enterprise Information
Portal

Configurable omnichannel customer/user interface design.

Enterprise Communication
Portal

Real time messaging and surveying integration available across markets.

Experience Layer
APIs

APls for agile, consistent integration user experience. Ready for RESTful web service enablement.

Our rich web and mobile application development framework

Globetom Chamelix is an Agile framework for the rapid development of Web and Mobile front-ends. Built to use REST APIs as well as Globetom Orcha APIs for service consumption.

Modern and Simple Framework

Chamelix provides a modern and easy to customise framework to provide the best user experience to customers.

User Role Management

A comprehensive user role management function that provides fine-grained access control to web and administrative portal features based on user roles.

Powerful Dashboarding

A powerful building toolset to make visualisation of business information easy to achieve.

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An effective way of communicating with your customers

Make your business communication simple, cost-effective and convenient with Globetom Buzz Lynx.

Real-time Messaging

Stay in contact with your entire customer base as everything happens in real-time with two way messaging.

Easy Integration

Integrate this solution directly into any of your current platforms using Buzz Lynx's Comprehensive REST API.

Cost-Effective

Stay in touch with your entire customer base at a cost-effective price, saving you money.

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Contact us for more information on our Globetom Buzz Lynx platform.

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Get in touch to discuss the right solution for your business.