We’re excited to be part of Digital Transformation World 2022 in Copenhagen. If your business strives to automatically and seamlessly integrate platforms, integrate catalogs, manage balances, and even drive loyalty programs all securely and from the cloud, come see how Globetom uses APIs to make this a reality.
Globetom provides organisations with agility and speed to market at scale using our cloud-ready, integration-led platforms and market solutions.
Our highly scalable platforms enable API- and integration-led solutions as a foundation for Digital Transformation. Our technologies are engineered to readily integrate and reuse on-premise and cloud services to create differentiating solutions.
Globetom’s market leadership in implementing Open API standards is Platinum certified by the TM Forum. Our customers have the assurance of standards-based, industry best-practice integration by adopting these API standards in telecommunications and digital markets.
Established in 2002, Globetom has developed specialised platforms for the global telecommunications, aviation and digital markets since its inception.
Globetom provides organisations with agility and speed to market at scale using our cloud-ready, integration-led platforms and market solutions.
Our highly scalable platforms enable API- and integration-led solutions as a foundation for Digital Transformation. Our technologies are engineered to readily integrate and reuse on-premise and cloud services to create differentiating solutions.
Globetom’s market leadership in implementing Open API standards is Platinum certified by the TM Forum. Our customers have the assurance of standards-based, industry best-practice integration by adopting these API standards in telecommunications and digital markets.
Established in 2002, Globetom has developed specialised platforms for the global telecommunications, aviation and digital markets since its inception.
TMF 620
TMF 622
TMF 654
TMF 662
TMF Open APIs
From a high-level context a Telco / Digital Service Provider designs unique and differentiating market offerings (product offerings) and take these offers to market and sell directly or via partners and channels.
As product offerings are rapidly changing as a result of imposed market forces as OTT and Cloud service vendors deliver services, CSPs/DSPs battle to maintain the pace required to introduce new offers and to automate product offer propagation across multiple traditional OSS/BSS platforms as well as new Digital Service platforms.
As differentiating digital market offers requires increasing adoption of new systems to deliver digital service value to market, the agility demands on market rollout can only be achieved with product catalog and offering standardisation and federation.
By using a TMF620 API-first Master Product Catalog, lifecycles of new Product Offers can be managed end-to-end with semi-to fully-automated operations readiness by a variety of systems required to reference new offers to fulfil its operational functions.
This is achieved with the TMF620 API combined with the following supporting elements:
”The next generation of telcos will be defined by leaders who act now, risking short-term advantages to seize untapped growth with a holistic approach to transformation.”
– A blueprint for telecom’s critical reinvention, McKinsey & Company, April 28, 2021
There is no doubt that incumbent Telco’s are threatened by the new digital economies and need to expand their product portfolio, redefine and streamline process and improve customer offerings.
As portfolio is expanding as a growth imperative, Telco’s can easily stumble over process divergence for processes such as catalog management (product configuration), order management and product order fulfilment.
Process standardisation across the entire portfolio is difficult to attain as new business models will inevitably incorporate new technology platforms.
TMF622 delivers a standard interface for product order creation and administration.
Importantly, each order item references Product Offerings specified by the TMF620 Product Catalog API.
The combination of the use of TMF622 and TMF620 creates a standard interface for product order placement based on a universal catalog spanning traditional as well as new digital business model product portfolio.
This is achieved with the TMF622 API combined with the following supporting elements:
As online charging demand for increasingly complex customer service portfolios continues to grow, balance management is an imperative for digital service models.
Balances are increasingly representative of allowances for specific services and in most modern account balance management functions (ABMF) these balances are targeted during online charging based on specific service types being charged for.
As customers expand their range of services with Telco’s to include new digital services, consolidated balance management and accessibility over ubiquitous access channels are critical. This omnichannel balance management availability is difficult to attain in the absence of standards-based interface that can readily be integrated into all access channel systems.
The following drivers place increased emphasis on a standard Balance Management API:
TMF654 delivers a standard interface for operations such as:
The API delivers a high degree of auditability of all balance operations and the ability for external systems like Analytics Platforms to subscribe for real-time or near real-time feeds of any balance adjustments.
The Globetom solution uses the TMF654 API standard combined with the following supporting elements:
The networked connection of people, processes, data, and things is rapidly rising.
“The benefit of IoE is derived from the compound impact of connecting people, process, data, and things, and the value this increased connectedness creates as everything comes online.”
– Cisco.
For CSPs to unlock IoE market potential, the need to have a modelling capability for the multi-dimensional association between things (entities) is foundational.
The same real-world things (entities) can exist in multiple ecosystem business models but with different associations and association contexts.
Solving this problem is not trivial unless a consistent model is used across multiple digital business models to provide consistency for various functions, e.g. transaction processing and monetisation.
TMF662 delivers a comprehensive interface to model an entire digital ecosystem’s entities in a unified catalog. The entity catalog has the inherent capability to access specialised resource representations of the entity being modelled.
A Generic entity relationship modeler can be used to retrieve entity-specific details [end-to-end with semi-to fully-automated operations readiness by a variety of systems required to reference new offers to fulfil its operational functions.
This is achieved with the TMF662 API combined with the following supporting elements:
Open APIs
The world is evolving to the use of (Open) APIs for access to systems, things and data.
Internet of Everything
Furthermore, there is increasing demand for more APIs and access to more and different types of data within the new paradigm of the “Internet of Everything”.
Quality Assurance of APIs
To provide quality assurance of the APIs and the underlying data to the API Consumers, the providers of the APIs can best provide this as a paid for, pay as you go or subscription service.
API Monetisation and Pay as you go or Subscription Capability
To achieve this ideally requires an integration platform which enables APIs and supports charging for use of the APIs at a granular level.
The Globetom Orcha platform supports the TMF Open APIs as well as other APIs, enabling underlying process integration for servicing experience layer API Calls with little to no-code development.
Orcha is also well integrated with the Globetom Revenue Weaver platform which supports real-time rating, balance management and charging for any type of entity including API calls.
The integrated Globetom platforms:
provide a highly flexible solution for supporting Open APIs with underlying process orchestration and integration as well as the capability to offer and support a range of charging solutions for the use of APIs calls in digital ecosystems, e.g. servicing Data Requests in Smart Citites or Control Requests in IoT environments.
Globetom has reached Platinum certification status for our TM Forum Open API adoption.
Globetom is actively contributing to Telecommunications Industry standards via the TM Forum as one of the major industry bodies within the Telecommunications Industry Sector.
Globetom has been a member of the TM Forum since inception and has been participating actively in Standards Contribution and Catalyst (Proof of Concept) Projects since 2016.
The BOS Catalyst showcased the Core Commerce Reference Architecture constituent of the TM Forum Open Digital Architecture (ODA). The successful outcome of this collaborative project was instrumental in the founding of the Open Digital Lab of the TM Forum. Globetom demonstrated the deployment of TM Forum Standard APIs in Rancher to enable component-based deployment architecture for digital service providers.
An implementation of ODA (Open Digital Architecture) Core Commerce Management. The proof of concept project was championed by Orange and Vodafone with Globetom, Signa and Sigscale as participants.
Globetom showcased the use of its implementation of the TMF 620 Product Catalog Management API and the integration of the API and integration with other catalog vendors’ implementations to create a federated master catalog.
The proof of concept project was championed by NTT Group, Orange, the City of Nice and the City of Saint Quentin included the catalyst participants Globetom, ForgeRock, BearingPoint, Infosim and Civimetrix Telecom.
This Catalyst developed a cloud-based platform, or data hub, for smart cities that used TM Forum Open APIs and software-defined networking, supported distributed ledger technology like blockchain and provided an IoT gateway and identity and access management.
It enabled new business models supporting the TM Forum’s Smart City Manifesto and provided the digital capability for services that deliver cleaner, safer, more adaptive and efficient city environments for citizens, enterprises and visitors (connectedcitizen-catalyst.com).
The Phygital Store was championed by Orange included the catalyst participants Globetom, QualyCloud, BearingPoint and NTS Retail.
This Catalyst blended the physical and digital interactions customers have with service providers into ‘phygital’ experiences.
The aim was to improve customer experience in stores and online and reinvent the customer relationship using gamification, robots, artificial intelligence, the EU’s GDPR compliance, a personalised loyalty program and automation.
This is very relevant to ACSA and their in-store vs on-line sales of merchandise and duty-free items.
Globetom developed the TM Forum Loyalty Management API as part of its ongoing program for communications industry standardisation through RESTful Web Service APIs.
The Loyalty Management API aims to standardise systems integration to Loyalty Management platforms to enable rapid onboarding of subscriber interaction events originating from various telecommunications provider systems for processing.
The API enables centralised loyalty program metadata management that includes definitions of loyalty program policies. It also assists in defining and standardising the customer benefits that are triggered in response to events.
These benefits could include points awards, another business interaction like a coalition partner integration as well as the placement of a customer order.