Current Openings

We are constantly looking to bring new talent on board to extend our innovation capacity and customer service levels

No available openings

We don’t have any openings right now, but at Globetom, we’re constantly on the lookout for fresh talent.

We encourage you to send us your CV for future opportunities.

Managed Services Support Engineer

Description

Globetom is looking for a Managed Service Support Engineer that holds an Intermediate to Senior level of experience and expertise.

We are passionate about innovation, and we are looking for someone to join our dynamic team to help us achieve our goals within the niche markets of aviation and telecommunication.

The best candidate for this position would ideally be an individual who enjoys challenging work, solving problems, and coming up with unique solutions to our client’s needs.

We believe that a can-do attitude combined with a firm work-ethic will drive any employee to success in this role.

 

 

Years of Experience

5+ Years experience in a similar position.

 

 

Position Focus

We are looking for an individual who can support the business with the following areas:

  • Customer Support
  • System and Server Maintenance and Support
  • Customer Management
  • Data Management
  • API Integration

 

 

Requirements

  • Relevant Degree/Diploma
  • Exposure to an Agile work-environment
  • Advanced Linux Experience (Essential)
  • In-depth Knowledge of Rest APIs (Essential)
  • MySQL
  • Experience Working on GUIs
  • Experience Testing Software

 

 

Competencies

  • A Strong Focus on Customer Relations
  • Enjoy Working with a Team
  • Enjoy Troubleshooting
  • Ability to Solve Complex Problems
  • Ability to apply Analytical Thinking
  • Ability to Multitask
  • A Creative and Innovative Thinker

 

 

Responsibilities and Duties

  • Understand the infrastructure and all third-party products that applications run on.
  • Understand application and modules.
  • Perform analysis on the behaviour of application modules and the way that it integrates to the client domain.
  • Test new module functionality and perform handovers with the client for new application modules.
  • Perform integration testing with the client on new application modules.
  • Assist with routine maintenance tasks on the platform.
  • Install the application and all of the third-party products that it is dependent on.
  • Assist with deep dive investigations where an application-level error is suspected.
  • Perform load testing and analysis performance bottlenecks.
  • Prepare capacity reports.
  • Assist with low-code development, including:
    • Scripting.
    • BPEL modelling.
    • Creation of RPMs or images for installation.
    • Database queries and reconciliations.
    • Configuration tasks.
    • Test Definitions and testing of deliverables.
  • Looking at high availability.
  • Monitoring of applications.
  • Assisting API Consumers with Access Issues
  • Incorporation of REST Layer into current existing reports and monitoring.
  • Deliver support in a team environment, supporting a variety of platforms and products:
    • Be on 24/7 standby when required.
    • Check the health of the system periodically during office hours and after hours when you are on standby.
    • Liaise between the client’s support department and Globetom third line support on application-level errors experienced.
    • Perform basic troubleshooting on the system if a problem is detected.
    • Correct problems detected on the system or implement a work around.
    • Log and manage action requests for problems detected on the system.
    • Assist with the testing of new functionality.
    • Assist with roll-out of new functionality.
  • Adhere to the internal time-management policies.

 

 

Additional Information

  • Hybrid working model
  • Agile Methodology
  • Permanent, Full-time Position

 

Please send your updated CV to careers@globetom.com

Applications close on 1 December 2023

 

Apply Today!

If you are interested in the career opportunities in the areas listed above please contact Globetom by sending an e-mail to us and attach your Curriculum Vitae for our consideration.

 

If you do not see a specific career opening which is perfectly suited to you, but you would like us to take note of your application, please send an e-mail to careers@globetom.com with your CV or Resume attached.

Apply now

What are you Waiting for? Apply Today!

If you are interested in the career opportunities in the areas listed above please contact Globetom by sending an e-mail to us and attach your Curriculum Vitae for our consideration.

 

If you do not see a specific career opening which is perfectly suited to you, but you would like us to take note of your application, please send an e-mail to careers@globetom.com with your CV or Resume attached.

Apply now